Billing Format

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Billing Format

Return Policy: Articles are accepted for credit, exchange or refund in the US if returned in saleable condition within seven days from date of purchase and accompanied by the original sales receipt. Cost of shipping and insurance (if applicable) cannot be refunded.

  • Any returns after seven days will lead to 15% of sale value as restocking fee to be charged.
  • Any returns after 30 days will lead to 25% of sale value as restocking fee or will be calculated on gold net weight at gold purchase rate whichever is higher.
  • Customer must pay any shipping expense in case of Exchange and further purchase in the same transaction.
  • No return for silver items / nose pin
  • Any item listed as "ALL SALES FINAL" cannot be returned
  • Product exchange allowed only one time

Upon receipt of the returned merchandise in good condition in accordance with the above and within seven days of original delivery, we will issue a store credit to be utilized for exchange purchase.

Exchange Policy: PNG Jewelers, Inc. provides a 7-day, no-questions-asked, exchange on all products as long as the product is in original condition and is applicable when purchased for another product of equal or higher value items, except special order items. If for any reason you are not satisfied with your purchase, simply notify us by e-mail (info@pngjewelers.com) or by telephone (408) 245 6764. Any item listed as "ALL SALES FINAL" cannot be exchanged. Shipping and handling charges will be deducted from the purchase price. In addition, the following conditions must be satisfied.

  • The products must be returned in original, resalable condition and should show no sign of wear, misuse or damage
  • 15% restocking charge applicable for any exchange for gold or diamond jewelry purchased of equal or higher amount.
  • No exchange for silver items.
  • You must pay any return shipping expense
  • All packaging materials must be included
  • Return shipping and insurance (if applicable) charges must be paid

Upon receipt of the returned merchandise in accordance with the above conditions, we will issue in-store credit. The in-store credit may be used at any time within 60 days from the date of the credit and the original credit slip must be provided.

All claims and returned goods must be accompanied by this sales receipt.

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Contact Us

  • PNG Jewelers Inc.
  • 791 E. El Camino Real, Sunnyvale, CA 94087
  • Tel: (408) 245 6764
  • Fax: (408) 730 0999
  • Email: info@pngjewelers.com
Copyright © 2018 PNG Jewelers Inc.
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